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Privacy Policy

Effective Date: May 20, 2026

CaGamesMost (referred to as “we”, “us”, “our”, or the “Store”) operates an online store selling board games and related products in Canada. We are committed to protecting your privacy and handling your personal information responsibly in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws (such as Alberta’s PIPA, British Columbia’s PIPA, or Quebec’s Act respecting the protection of personal information in the private sector).


This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, place an order, or interact with us. By using our Site, you consent to the practices described here.


1. Information We Collect


We collect personal information directly from you and automatically through your use of the Site:


  • Contact and Account Information: Name, email address, phone number, username, password (when you register an account).
  • Shipping and Billing Information: Delivery address, billing address, and order details.
  • Transaction Information: Items purchased, order history, payment details (we do not store full credit card numbers; these are handled by secure third-party processors).
  • Customer Support Information: Messages, inquiries, feedback, or chat interactions (including with any AI chatbot).
  • Technical and Usage Data: IP address, device identifiers, browser type, operating system, pages visited, timestamps, referring/exit pages, and clickstream data (via log files).
  • Cookies and Tracking Technologies: See section on Cookies below.
  • Marketing Preferences: Subscriptions to newsletters, promotions, or SMS notifications.

We do not knowingly collect personal information from children under 13. If we become aware of such data, we will delete it promptly.


2. How We Use Your Information


We use your personal information for the following purposes:


  • To process and fulfill orders, including shipping, returns, exchanges, and payments.
  • To communicate with you about orders, account matters, customer service, and updates.
  • To improve, personalize, and maintain our website, products, and services.
  • To analyze site usage, trends, and user behavior for optimization and security (fraud prevention, diagnostics).
  • To send marketing communications (emails, SMS) about promotions, new products, or offers, where permitted by law and based on your preferences (you may opt out anytime).
  • To comply with legal obligations (e.g., tax, accounting, consumer protection laws).
  • To enforce our terms, resolve disputes, and protect our rights and the safety of users.

3. Legal Basis for Processing (PIPEDA Principles)


Under PIPEDA, we collect, use, and disclose personal information only with your knowledge and consent (where required), for identified purposes, and we limit collection to what is necessary. We rely on contractual necessity for order fulfillment, legitimate business interests for site improvement and fraud prevention, legal obligations for compliance, and your consent for optional marketing activities.


4. Cookies, Analytics, and Tracking Technologies


We use cookies and similar technologies (web beacons, pixels) for essential site functions, analytics, and marketing:


  • Essential Cookies: Enable core features like shopping cart and login (no consent required).
  • Analytics Cookies (e.g., Google Analytics): Understand traffic, usage patterns, and improve the Site.
  • Marketing/Advertising Cookies (e.g., Google Ads, Meta Pixel/Facebook): Enable personalized ads, remarketing, and performance measurement.

You can manage cookies through your browser settings or our cookie consent banner. Disabling certain cookies may affect functionality. We may use tools like Google Tag Manager to manage these.


Third-party providers (Google, Meta, etc.) may process data in jurisdictions outside Canada, including the United States. We take reasonable steps to ensure appropriate safeguards (e.g., contractual protections).


5. Sharing and Disclosure of Your Information


We do not sell your personal information. We may share it with:


  • Service Providers: Hosting, payment processors, shipping carriers (e.g., Canada Post, UPS), analytics providers, marketing platforms, and IT support—under contracts requiring them to protect your data and use it only for the services provided.
  • Legal and Compliance: When required by law, court order, or government request, or to protect rights, property, or safety.
  • Business Transactions: In the event of a merger, acquisition, or sale of assets (with appropriate protections).

In cases involving third-party sellers (if marketplace elements exist), necessary order data may be shared with them as separate data controllers.


6. International Transfers


Your information may be processed and stored outside Canada (e.g., by U.S.-based providers). We ensure safeguards consistent with PIPEDA requirements for such transfers.


7. Data Retention


We retain your personal information only as long as necessary for the purposes outlined, to maintain business records, resolve disputes, or meet legal requirements (e.g., tax records for up to 6–7 years). Account data is kept until deletion. Marketing data is retained until you withdraw consent or opt out. Logs for security are typically kept for up to 2 years.


8. Your Rights and Choices


You have the right to:


  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Withdraw consent for certain processing (subject to legal or contractual restrictions).
  • Request deletion of your information (subject to retention obligations).
  • Opt out of marketing communications (via unsubscribe link or contact us).
  • Reasonable access to information about our policies and practices.

To exercise these rights, contact us using the details below. We will respond within 30 days (or as required by law) and may verify your identity. There may be a nominal fee for certain access requests in some cases.


9. Security


We use reasonable administrative, technical, and physical safeguards (e.g., encryption, secure servers, access controls) to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security. In the event of a breach, we will notify affected individuals and authorities as required by law.


10. Changes to This Privacy Policy


We may update this Policy from time to time. The Effective Date at the top indicates the latest revision. Material changes will be notified via a prominent notice on the Site or by email where appropriate. Continued use after changes constitutes acceptance.


11. Contact Us

For questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us at: Email: privacy@cagamesmost.com


We encourage you to review this Policy periodically.

This Policy is for our Canadian operations and customers.

Thank you for trusting us with your information while you enjoy shopping for board games!